FAQs
When will my package be delivered?
-most packages are deliver 7-15 days after processing.
Do you accept returns?
- Please send Photos/videos of the damaged item. Please send us the materials to prove the damage.
- Screenshots of the dispute, which include name, date and content. For example, a customer complaint/dispute raises through PayPal Dispute, e-mail, chat window, etc.
How to request a refund:
- Shoot us an email at oreo32017@gmail.com or contact customer service directly on app.
- Send photos/videos of the damaged product and screenshots of dispute.
raRe DefeCts takes no responsibility for any product damaged or shipping delay caused by the act of god, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, or customs inspection.